Introduction
At KLUVEROXIA, we prioritize customer satisfaction and strive to ensure an enjoyable shopping experience. If you are not entirely satisfied with your purchase, we are here to help with our Money Back Guarantee Policy.
Eligibility for Refunds
- All returns must be initiated within 30 days of the purchase date.
- The item must be unused, in its original condition, and with all packaging intact.
- Proof of purchase, such as a receipt or order confirmation, is required to process any refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Return Process
To return an item, please follow these steps:
- Contact our Customer Service team at [email protected] to initiate a return.
- Prepare the item for return, ensuring it is securely packaged.
- Ship the item to our return address provided by our Customer Service team.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund:
- If approved, the refund will be processed back to your original method of payment within 7-10 business days.
- You will receive an email confirmation once the refund is completed.
Shipping Costs
Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Contact Information
If you have any questions regarding our Money Back Guarantee Policy, please contact KLUVEROXIA's Customer Service:
Email: [email protected]
Phone: +1 (234) 567-890
Effective Date: October 1, 2023